OneStopSecure (OSS) is the primary receipting system at UQ, processing in excess of $475 million per year, representing approximately 300,000 transactions.

The current version of OSS:

  • has not been upgraded for a number of years
  • has limited remaining vendor support
  • is not compliant with new legislative requirements relating to PCI DSS (Payment Card Industry Data Security Standards) that become effective on 22 February 2018.

The University has initiated a project to:

  • migrate our OSS system to a cloud-hosted solution
  • upgrade to the most recent version available.

The OSS Upgrade Project will be delivered in 2 phases:

  • Phase 1 will involve migrating the University‚Äôs current version to the cloud-hosted solution.
  • Phase 2 will focus on upgrading this version to the most recent available and then rolling this out to production by April 2018.

Benefits to the University

The project will deliver:

  • PCI DSS compliant solution and improved agility to meet other legislative requirements
  • fully supported product
  • reduced infrastructure costs
  • improved agility to respond to higher education legislative requirements
  • improved agility to evolving transactional technologies
  • improved support for foreign exchange payments by leveraging Flywire operations
  • minimise reputational risk by providing modern payment systems meeting customer expectations
  • improved functionality for UQ stakeholders, such as events management.

Upgrading to the most recent version presents a number of future opportunities, including:

  • reduced manual transactions
  • web-based workflow
  • self-serve inquiries
  • improved event management features
  • rationalisation of POS (point-of-sale) installations.

Potential impact of upgrading

Users that will be heavily impacted by upgrading to version 2.2. are:

  • ITS ENTSS, who currently provide support for the system
  • Finance Cash Allocations, who will be taking on some wider functions.

Additionally there may be some cosmetic changes.

The project team will engage with stakeholders as required.

If you have any questions or concerns about the upgrade of OSS, contact Samantha Lunn.

Project team

Name Position
Tracy Backshall Project Manager, OSS Upgrade Project
Alex Pauljeyakumar Application Technical Analyst, ENTSS, ITS
Samantha Lunn Team Leader, Cash Allocations Team, FBS
Vincent Putelli Functional Systems Analyst, ENTSS, ITS

Working group

Name Position
Karen Wheeler (Chair) Associate Director, Financial Operations, FBS
Decia Guttormsen Manager, Accounts and Students Receivables, FBS
Mitchell Carre Senior Manager, Enterprise Applications, ITS
Vivienne Counter Manager, Enterprise Support Systems, ITS
Narelle Larney Administrative Manager, Student Fees and Scholarships
Glen Dalgleish Manager, Corporate Services, Library
Nikki Langton Gift Services Co-ordinator, Advancement
Dain Heffernan Commercial Manager, School of Veterinary Science
Marc Blum Security Architect, ITS
Tracy Backshall Project Manager, OSS Upgrade Project

Steering committee

Name Position
Andrew Betts (Chair) Chief Financial Officer
Karen Wheeler Associate Director, Financial Operations, FBS
Rob Moffatt Chief Information Officer
David Mayocchi Faculty Executive Manager
Suresh Chand Director Corporate Risk, Governance and Compliance
Tracy Backshall Project Manager, OSS Upgrade Project